1. Shipping Methods:
Hey Pets offers standard shipping via reputable carriers for all orders. Express shipping may be available for an additional fee.2. Free Shipping:
We provide free standard shipping for all orders over ₹1000 within India. Orders below ₹1000 will be charged a flat shipping fee of ₹50. The exact amount will be shown during the checkout process.3. Order Processing:
Most orders are processed within 1-2 business days after payment verification. Processing may take longer during peak seasons or holidays.4. Estimated Delivery:
Delivery times vary based on your location and selected shipping method. Generally, standard shipping within India takes 3-7 business days after processing. The time duration will vary based on your pincode location.
5. Tracking:
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package on our website or the carrier’s website.6. International Shipping:
At this time, Hey Pets ships only within India. We do not offer international shipping.7. Shipping Restrictions:
We cannot ship to PO boxes or APO/FPO addresses. Some products may have shipping restrictions due to size, weight, or hazardous materials.8. Damage or Loss:
If your package is lost or damaged during shipping, please contact our customer support within 7 days of delivery for assistance.RETURNS & REFUNDS POLICY
1. Return Eligibility:
Most products can be returned within 30 days of delivery for a full refund. Products must be unused, in original packaging, and in resalable condition.2. Exclusions:
Some items, including food, treats, and personalized products, are not eligible for return due to health and safety reasons.3. Return Process:
To initiate a return, please contact our customer support with your order number and reason for return. Upon approval, you will receive a return shipping label and instructions.4. Refunds:
Once we receive and inspect your returned items, we will process your refund to the original payment method. Refunds usually take 5-10 business days to appear on your statement.5. Shipping Fees:
Hey Pets will cover return shipping fees for damaged, defective, or incorrect items. For other returns, the customer is responsible for return shipping costs.6. Exchanges:
We currently do not offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order.7. Warranty Claims:
Some products may be covered by a manufacturer’s warranty. Please refer to the product description or contact the manufacturer directly for warranty claims.8. Customer Support:
If you have any questions or issues with your order, return, or refund, please contact our customer support team for assistance at +91 78456 55662 or info@shopheypets.com.