1. Shipping Methods:

Hey Pets offers standard shipping via reputable carriers for all orders. Express shipping may be available for an additional fee.

2. Free Shipping:

We provide free standard shipping for all orders over ₹1000 within India. Orders below ₹1000 will be charged a flat shipping fee of ₹50. The exact amount will be shown during the checkout process.

3. Order Processing:

Most orders are processed within 1-2 business days after payment verification. Processing may take longer during peak seasons or holidays.

4. Estimated Delivery:

Delivery times vary based on your location and selected shipping method. Generally, standard shipping within India takes 3-7 business days after processing. The time duration will vary based on your pincode location.

5. Tracking:

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package on our website or the carrier’s website.

6. International Shipping:

At this time, Hey Pets ships only within India. We do not offer international shipping.

7. Shipping Restrictions:

We cannot ship to PO boxes or APO/FPO addresses. Some products may have shipping restrictions due to size, weight, or hazardous materials.

8. Damage or Loss:

If your package is lost or damaged during shipping, please contact our customer support within 7 days of delivery for assistance.

RETURNS & REFUNDS POLICY

1. Return Eligibility:

Most products can be returned within 30 days of delivery for a full refund. Products must be unused, in original packaging, and in resalable condition.

2. Exclusions:

Some items, including food, treats, and personalized products, are not eligible for return due to health and safety reasons.

3. Return Process:

To initiate a return, please contact our customer support with your order number and reason for return. Upon approval, you will receive a return shipping label and instructions.

4. Refunds:

Once we receive and inspect your returned items, we will process your refund to the original payment method. Refunds usually take 5-10 business days to appear on your statement.

5. Shipping Fees:

Hey Pets will cover return shipping fees for damaged, defective, or incorrect items. For other returns, the customer is responsible for return shipping costs.

6. Exchanges:

We currently do not offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order.

7. Warranty Claims:

Some products may be covered by a manufacturer’s warranty. Please refer to the product description or contact the manufacturer directly for warranty claims.

8. Customer Support:

If you have any questions or issues with your order, return, or refund, please contact our customer support team for assistance at +91 78456 55662 or info@shopheypets.com.